|Job Profile||Person should have proven experience in Customer and Technical support with deep passion for customer success, coupled with a driving motivation to solve customer problems and continually improve their experience. A high-energy, self-starter, independent decision maker and risk-taker who sets steep personal and business goals and successfully develops and executes plans to achieve them. Must have excellent written and verbal communication skills and relationship building skills.
The ability to maintain calm under pressure
The Tech Support Manager role will have customer facing responsibility & involves managing a team of engineers to oversee regular support operations.
Provide customer and technical support to customers through inbound phone, chat and email requests.
Follow up and make scheduled call backs to customers where necessary.
|Specialization||Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)|
|Experience||2 – 5 yrs|
|QualificationQualification||B.Sc, BCA/BCS, B.E./B.Tech|
|Key Skills||Technical Support, Operational Support, Relationship building, Hardware Management, Troubleshooting|
|Company Profile||Headquartered in Delhi, Grid Logic has offices spread across some of the most bustling cities in the world – India (Gurugram, Hyderabad & Mumbai), UK (London), Cyprus and Singapore. Our work culture is a great mix of fun and focus which is well-reflected in our choice to be at the center of all the action.
Our workforce comprises diverse skillsets and ample expertise; the different perspectives of our employees lend themselves to interesting and innovative ideas. Our goal is to keep expanding our team while simultaneously ensuring employee happiness and sustainability of their ambition. We are dedicated to the comfort and well-being of our team. We believe that happy faces create happy companies, and so we ensure that everyone is happy around us.
|Email Address||Online Applications Only|
|Contact Number||Not Provided|
Hyderabad Grid Logic Software Private Limited is looking for Technical Support Manager
Written by vijay