technical

Hyderabad Tech Mahindra Limited is looking for Chat/ Technical Support Associate

Written by  on May 23, 2021
Job Profile Handle USA based Customers on Chat to resolve miscellaneous queries based on Broadband, PSTN & DTH. Queries are mostly related to Technical, Billing, Offers & Sales.

ONLY VIDEO CALL INTERVIEWS ARE BEING CONDUCTED, NO F2F INTERVIEWS

1. HR Round
2. Ops1 Round
3. Voice & Accent Round
4. Ops2 Round

Under Graduates (2 Years) / Graduates with minimum of 1 year documented Experience in Chat Process
Should Have Excellent English Communication Skills, who can Clear the Voice and Accent Round.
Basic Technical Knowledge on Computers, Smart Phones & Internet.

Good Convincing Skills & negotiation Skills.
Basic Knowledge about billing & Sales.
Flexible with rotational shift.

Work Location: Hitech city
Working days: 5
Week off’s: 2

Transportation: Both way
Salary: Best in Current Market

Contact
Ravali – 7386051485

Specialization Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)
Experience 1 – 6 yrs
Location Hyderabad
QualificationQualification B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others
Key Skills Technical Support, International Chat Process, Customer Support
Company Profile Tech Mahindra is an Indian multinational company that provides information technology and business process outsourcing services. A subsidiary of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai. We’ve made humanity’s innate desire to Rise our driving purpose. We challenge conventional thinking and innovatively use our resources to drive positive change in the lives of our stakeholders and communities across the world, to enable them to Rise. This purpose is why we exist, come to work every day, and strive continuously in delivering our promise.
Address Not Mentioned
Email Address Contact Ravali – 7386051485
Contact Number 7386051485
Posting Date 5/23/2021

Hyderabad TechCrux Solutions Private Limited is looking for Technical Support Engineer

Written by  on March 22, 2021
Job Profile Candidate should be Any Graduate with 1 to 3 years of experience in Technical Support, Active Directory, Firewall, Network Troubleshooting. Working knowledge of LAN/ WAN/ VLAN/ Routing/ Firewall/ UTM. Hands of experience of FortiGate firewall, Office 365 & Symantec AV will be added advantage.

Roles & Responsibilities-

Installing & Troubleshooting Network devices, Computers and Servers
Installation of Windows Server, Active Directory, Server RAID configuration etc.
Installation of Backup software, Antivirus, MS office and other client applications

Language: Telugu, English & Hindi
Ready to travel Locally and other cities for Work

If interested then send your Job application to hr@techcrux.in

Specialization IT-Software, Desktop Support
Experience 1 – 3 yrs
Location Hyderabad
QualificationQualification B.Sc, BCA/BCS, B.E./B.Tech
Key Skills Technical Support, Active Directory, Firewall, Network Troubleshooting
Company Profile TechCrux Solutions is in the business of providing Integrated cloud and security solutions to our clients. We specialize in Information Security, IT infrastructure & cloud solutions. Founded in 2012, TechCrux Solutions has been delivering Quality support and integrated IT Solutions to our customers.
Address S NO 484/1, FLOOR NO. 502 WING A, GODAWARI CHHAYA, KESHAV NAGAR, PUNE
Email Address hr@techcrux.in
Contact Number Not Provided
Posting Date 3/20/2021

Mumbai Tech Mahindra Limited is looking for Technical Support Associate

Written by  on March 11, 2021
Job Profile Tech Mahindra Limitedis hiring Technical Support Associate (L1) for Chandivali Location.

Working Window – 24*7 (6 days Working)
Mandate – Min 1 year of hands on Experience on AWS.

Required Skills/ Experience-

Knowledge of Media OTT applications (similar to Zee5, Hotstar, Sony Liv)
Experience of AWS products and services (AWS cloud practitioner is preferred)
Linux certification
Knowledge of content and object storage and its functioning
Knowledge of application performance monitoring using APM tools like Newrelic, Instana etc..

Knowledge of Application performance KPIs
Knowledge of end user application function testing
Knowledge of troubleshooting using charles proxy
Good logical reasoning kills
Good logs analytical skills
Understanding of log analysis using tools like Splunk and Sumo Logic

If interested, please call on 9987656994 or drop your resume on ms00682070@techmahindra.com

Specialization Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)
Experience 0 – 1 yrs
Location Mumbai
QualificationQualification B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others
Key Skills Technical Support, AWS
Company Profile Tech Mahindra is an Indian multinational technology company, providing information technology and business process outsourcing services. A subsidiary of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai.
Address Not Provided
Email Address ms00682070@techmahindra.com
Contact Number Not Provided
Posting Date 3/11/2021

Hyderabad Grid Logic Software Private Limited is looking for Technical Support Manager

Written by  on February 25, 2021
Job Profile Person should have proven experience in Customer and Technical support with deep passion for customer success, coupled with a driving motivation to solve customer problems and continually improve their experience. A high-energy, self-starter, independent decision maker and risk-taker who sets steep personal and business goals and successfully develops and executes plans to achieve them. Must have excellent written and verbal communication skills and relationship building skills.

The ability to maintain calm under pressure
Efficiency and organisational skills
Ability to think strategically and to lead
Advanced troubleshooting and multi-tasking skills
Flexible to work in shifts

The Tech Support Manager role will have customer facing responsibility & involves managing a team of engineers to oversee regular support operations.

Key Responsibilities:

Provide customer and technical support to customers through inbound phone, chat and email requests.
Independently identify, troubleshoot, document, categorise and replicate customer problems and then escalate complex problems according to defined escalation procedures
Communicate bug fixes and new product enhancements to customers
Report enhancement requests received from customer regarding hardware, application, or documentation
Ensure all the relevant dashboards are updated
Analysing call logs to spot trends and underlying issues.

Follow up and make scheduled call backs to customers where necessary.
Partner with Technical Support team members on various strategic projects when needed
Build relationships with customers as required. Develop and maintain efficient and effective operations leading to ongoing enhanced customer experiences
Evaluation of current processes, technology, and organisational skills to identify areas of improvement and opportunities for advancement.

Specialization Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)
Experience 2 – 5 yrs
Location Hyderabad
QualificationQualification B.Sc, BCA/BCS, B.E./B.Tech
Key Skills Technical Support, Operational Support, Relationship building, Hardware Management, Troubleshooting
Company Profile Headquartered in Delhi, Grid Logic has offices spread across some of the most bustling cities in the world – India (Gurugram, Hyderabad & Mumbai), UK (London), Cyprus and Singapore. Our work culture is a great mix of fun and focus which is well-reflected in our choice to be at the center of all the action.

Our workforce comprises diverse skillsets and ample expertise; the different perspectives of our employees lend themselves to interesting and innovative ideas. Our goal is to keep expanding our team while simultaneously ensuring employee happiness and sustainability of their ambition. We are dedicated to the comfort and well-being of our team. We believe that happy faces create happy companies, and so we ensure that everyone is happy around us.

Address https://gridlogicgroup.teamtailor.com/jobs/117549-technical-support/applications/new
Email Address Online Applications Only
Contact Number Not Provided
Posting Date 2/24/2021

Pune Cybernetics Software Private Limited is looking for Technical Support Engineer

Written by  on February 22, 2021
Job Profile Candidate should be BE/ B.Tech (EnTC/ Electrical) with good communication skills (written and verbal)

Roles & Responsibilities-

Understanding the software products into Access Control. Troubleshooting, defect resolution, client support and communication for technical requirements. Understand new requirements, enhancement in the software product.

Demonstration, end user training, online and offline support to the client. Willingness to travel to work at client site whenever required.

Specialization IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration
Experience 0 – 1 yrs
Location Pune
QualificationQualification B.E./B.Tech
Key Skills Onsite Support, Technical Support, Troubleshooting, End User Training, Client Support
Company Profile We developed the core competency in software solutions consisting of client server architecture as well as web based systems. Later, we expanded our capabilities to integrate machines in our systems like Biometric Devices, Smart Card Readers, Security Cameras, Sensors, PLC, Mobile Devices, Access Controllers etc.
Address K 301 302, 1st floor, Megacentre, Pune Solapur Road, Hadapsar, Pune
Email Address hr@csplsoftware.com
Contact Number Not Provided
Posting Date 2/21/2021

Fresher Mphasis Limited is looking for Technical Support (Voice Process)

Written by  on February 18, 2021
Job Profile We, at Mphasis Limited are hiring for an International Technical Support Associate (Voice Process).

Job Responsibilities:

Respond to customer queries via inbound calls within defined SLAs. Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines. Update users about request status and close request when users are satisfied with solutions.

Level 1 troubleshooting mainly related to desktop/ OS, Active directory, DNS, DHCP, O365, Exchange related, End devices, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase. Remote desktop troubleshooting. Escalate complex incidents/ requests to upstream technical groups.

Required Skills:

Educational Qualification- Any Graduate
Experience- 0 to 1 year of Technical Support Voice Experience/ Telecom
Good Communication written & Verbal skills.
Passport is Mandatory

Shifts- 24*7.
2 Rotational weekly offs.
9 Hours Login ( With 1 Hour Break ).
Ability and willingness to learn.

Should be willing to take up challenges and go extra mile to perform work responsibilities.
Must have great interpersonal skills and ability to perform under pressure.
Courteous with strong customer service orientation.

To Schedule your interview drop your Resumes to the below mentioned mail ID

Email: Tausif.sayyed@mphasis.com
Contact No : 8999681344

Specialization Operations/Customer Service, Technical Support, Customer Service (Voice)
Experience 0 – 1 yrs
Location Pune
QualificationQualification B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others
Key Skills Technical Support, Desktop/ OS, Active directory ,DNS,DHCP, O365
Company Profile Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).

Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endearing to our clients.

Address Not Provided
Email Address tausif.sayyed@mphasis.com
Contact Number 8999681344
Posting Date 2/18/2021

Freshers & Experienced Hyderabad Tech Mahindra Limited is looking for Technical Support (Voice Process)

Written by  on February 12, 2021
Job Profile Educational Qualification: Any Degree (Backlogs are accepted)/ Diploma/ 12th
Customer or Sales or Technical Support experience into BPO domain, to be considered.
Must be Flexible with any shift timings (24*7)

Should have good verbal communication skills.
Domestic calling experience will be considered.
Should have basic technical knowledge.

FRESHER’S are most welcome
Hiring for INTERNATIONAL VOICE PROCESS (Customer Support/ Technical Support)

Work Experience: 0 to 5 Years

Need Immediate Joiners.
Should be flexible for working from office
Freshers & Experienced can apply.

Customer Support/ Technical Support- International Voice Dealing with customer inquiries over the phone.
Achieving all objectives in line with the Area Business Plan.

Work Location: Hyderabad/ Bahadurpally
Cab Facility Provided (2-Way)
Salary: 2.2LPA 3.8LPA

Mode of Interview- TELEPHONIC
Note: Interviews will be conducted through Telephonic

Contact Person: Bhagya
Call on: 6303224297

Specialization Operations/Customer Service, Technical Support, Customer Service (Voice)
Experience 0 – 5 yrs
Location Hyderabad
QualificationQualification Diploma, B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others
Key Skills Technical Support, Customer Relationship, Customer Service
Company Profile Tech Mahindra Limited is an Indian multinational subsidiary of the Mahindra Group, providing information technology (IT) services and business process outsourcing (BPO) to companies in various vertical and horizontal markets. Anand Mahindra is the Chairman of Tech Mahindra, which is headquartered at Pune and has its registered office in Mumbai.As of April 2020, Tech Mahindra is a US$5.2 billion company with 125,236 employees across 90 countries. The company was ranked #5 in India’s IT firms and overall #111 in Fortune India 500 list for 2012. On 25 June 2013, Tech Mahindra announced the completion of a merger with Mahindra Satyam. Tech Mahindra has 973 active clients as of April 2020.
Address Not Provided
Email Address Call on: 6303224297
Contact Number 6303224297
Posting Date 2/11/2021

Hyderabad Maintec Technologies Private Limited is looking for Technical Support Engineer

Written by  on January 24, 2021
Job Profile The resources will be monitoring and maintaining the computer systems and networks within an organization in a technical role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first person employees will come to.

Tasks can include installing and configuring computer systems, diagnosing hardware/ software faults and solving technical problems, either over the phone or face to face. It is a pure Tech/ Software profile

QUALIFICATION- BE/ B.TECH & BCA, BSC-Computer Science/ IT with 60% through- out in academics
(Exception can be considered. Civil, Chemical & Bio-Tech branch not eligible).
BATCH- 2016-2020
COLLEGE BONAFIDE/ NOC REQUIRED FOR 2020 BATCH.

SALARY – CTC Rs.2.22 Lacs per annum for the first 6 months on rolls of Maintec (Based upon performance, the candidates can be absorbed by our client in their rolls, post completion of service for 6 months and beyond).

Location -Noida, Chennai, Bangalore, Hyderabad

Free Induction training._ (Virtual)
NO STIPEND/ SALARY DURING TRAINING._

Twice evaluation/ test shall be conducted during training; candidates need to clear the evaluation as per our partners HTD parameters to finally join/ on-board the organization.

Excellent English Communication skill required for all the requirements.
Technical and Communication Parameter (English)

1. Neutral pronunciation with No or Negligible FLI/MTI
2. Fluent in English communication without any grammatical mistakes.
3. Good Knowledge on Windows Server 2003/ 2008/ 2012/ Linux operating systems and ADS
4. Good Knowledge of Networking – CCNA and ITIL
5. Installation configuration of Email Clients like Outlook, Antivirus and other application software
6. Ready to work in 24×7

Interested Candidate can share resume at priya.kumari@maintec.in
Or call in between 9 am – 6 pm at 6207640515

Specialization IT-Software, Desktop Support
Experience 1 – 5 yrs
Location Noida, Bangalore, Hyderabad, Chennai
QualificationQualification B.Sc, BCA/BCS, B.E./B.Tech
Key Skills Technical Support, Networking, Customer Support
Company Profile Since 1998, Maintec Technologies has been providing mainframe outsourcing, data center management and IT staffing in the USA and overseas. Maintec’s headquarters and USA data center are located in Raleigh, North Carolina, and another data center is located in Bangalore, India’s Silicon Valley.

Maintec offers full service IT Consulting focusing on key markets in US, UK, Europe and APAC region. We provide IT and telecom professionals with a broad range of technical skills including IBM Mainframe, Midrange, Client/ Server, Web-based application and Database Development and Administration. Our consultants have extensive experience on wide range of domains with ability to function in roles from Programmer/ Analyst to Project Architect/ Manager throughout a Project Life-cycle.

Address Not Provided
Email Address priya.kumari@maintec.in
Contact Number Not Provided
Posting Date 1/23/2021