associate

Hyderabad Tech Mahindra Limited is looking for Chat/ Technical Support Associate

Written by  on May 23, 2021
Job Profile Handle USA based Customers on Chat to resolve miscellaneous queries based on Broadband, PSTN & DTH. Queries are mostly related to Technical, Billing, Offers & Sales.

ONLY VIDEO CALL INTERVIEWS ARE BEING CONDUCTED, NO F2F INTERVIEWS

1. HR Round
2. Ops1 Round
3. Voice & Accent Round
4. Ops2 Round

Under Graduates (2 Years) / Graduates with minimum of 1 year documented Experience in Chat Process
Should Have Excellent English Communication Skills, who can Clear the Voice and Accent Round.
Basic Technical Knowledge on Computers, Smart Phones & Internet.

Good Convincing Skills & negotiation Skills.
Basic Knowledge about billing & Sales.
Flexible with rotational shift.

Work Location: Hitech city
Working days: 5
Week off’s: 2

Transportation: Both way
Salary: Best in Current Market

Contact
Ravali – 7386051485
Specialization Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)
Experience 1 – 6 yrs
Location Hyderabad
QualificationQualification B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others
Key Skills Technical Support, International Chat Process, Customer Support
Company Profile Tech Mahindra is an Indian multinational company that provides information technology and business process outsourcing services. A subsidiary of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai. We’ve made humanity’s innate desire to Rise our driving purpose. We challenge conventional thinking and innovatively use our resources to drive positive change in the lives of our stakeholders and communities across the world, to enable them to Rise. This purpose is why we exist, come to work every day, and strive continuously in delivering our promise.
Address Not Mentioned
Email Address Contact Ravali – 7386051485
Contact Number 7386051485
Posting Date 5/23/2021

Mumbai Tech Mahindra Limited is looking for Technical Support Associate

Written by  on March 11, 2021
Job Profile Tech Mahindra Limitedis hiring Technical Support Associate (L1) for Chandivali Location.

Working Window – 24*7 (6 days Working)
Mandate – Min 1 year of hands on Experience on AWS.

Required Skills/ Experience-

Knowledge of Media OTT applications (similar to Zee5, Hotstar, Sony Liv)
Experience of AWS products and services (AWS cloud practitioner is preferred)
Linux certification
Knowledge of content and object storage and its functioning
Knowledge of application performance monitoring using APM tools like Newrelic, Instana etc..

Knowledge of Application performance KPIs
Knowledge of end user application function testing
Knowledge of troubleshooting using charles proxy
Good logical reasoning kills
Good logs analytical skills
Understanding of log analysis using tools like Splunk and Sumo Logic

If interested, please call on 9987656994 or drop your resume on ms00682070@techmahindra.com
Specialization Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)
Experience 0 – 1 yrs
Location Mumbai
QualificationQualification B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others
Key Skills Technical Support, AWS
Company Profile Tech Mahindra is an Indian multinational technology company, providing information technology and business process outsourcing services. A subsidiary of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai.
Address Not Provided
Email Address ms00682070@techmahindra.com
Contact Number Not Provided
Posting Date 3/11/2021