support

Hyderabad Tech Mahindra Limited is looking for Chat/ Technical Support Associate

Written by  on May 23, 2021
Job Profile Handle USA based Customers on Chat to resolve miscellaneous queries based on Broadband, PSTN & DTH. Queries are mostly related to Technical, Billing, Offers & Sales.

ONLY VIDEO CALL INTERVIEWS ARE BEING CONDUCTED, NO F2F INTERVIEWS

1. HR Round
2. Ops1 Round
3. Voice & Accent Round
4. Ops2 Round

Under Graduates (2 Years) / Graduates with minimum of 1 year documented Experience in Chat Process
Should Have Excellent English Communication Skills, who can Clear the Voice and Accent Round.
Basic Technical Knowledge on Computers, Smart Phones & Internet.

Good Convincing Skills & negotiation Skills.
Basic Knowledge about billing & Sales.
Flexible with rotational shift.

Work Location: Hitech city
Working days: 5
Week off’s: 2

Transportation: Both way
Salary: Best in Current Market

Contact
Ravali – 7386051485

Specialization Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)
Experience 1 – 6 yrs
Location Hyderabad
QualificationQualification B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others
Key Skills Technical Support, International Chat Process, Customer Support
Company Profile Tech Mahindra is an Indian multinational company that provides information technology and business process outsourcing services. A subsidiary of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai. We’ve made humanity’s innate desire to Rise our driving purpose. We challenge conventional thinking and innovatively use our resources to drive positive change in the lives of our stakeholders and communities across the world, to enable them to Rise. This purpose is why we exist, come to work every day, and strive continuously in delivering our promise.
Address Not Mentioned
Email Address Contact Ravali – 7386051485
Contact Number 7386051485
Posting Date 5/23/2021

Mumbai Tech Mahindra Limited is looking for Technical Support Associate

Written by  on March 11, 2021
Job Profile Tech Mahindra Limitedis hiring Technical Support Associate (L1) for Chandivali Location.

Working Window – 24*7 (6 days Working)
Mandate – Min 1 year of hands on Experience on AWS.

Required Skills/ Experience-

Knowledge of Media OTT applications (similar to Zee5, Hotstar, Sony Liv)
Experience of AWS products and services (AWS cloud practitioner is preferred)
Linux certification
Knowledge of content and object storage and its functioning
Knowledge of application performance monitoring using APM tools like Newrelic, Instana etc..

Knowledge of Application performance KPIs
Knowledge of end user application function testing
Knowledge of troubleshooting using charles proxy
Good logical reasoning kills
Good logs analytical skills
Understanding of log analysis using tools like Splunk and Sumo Logic

If interested, please call on 9987656994 or drop your resume on ms00682070@techmahindra.com

Specialization Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)
Experience 0 – 1 yrs
Location Mumbai
QualificationQualification B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others
Key Skills Technical Support, AWS
Company Profile Tech Mahindra is an Indian multinational technology company, providing information technology and business process outsourcing services. A subsidiary of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai.
Address Not Provided
Email Address ms00682070@techmahindra.com
Contact Number Not Provided
Posting Date 3/11/2021

Pune Cybernetics Software Private Limited is looking for Technical Support Engineer

Written by  on February 22, 2021
Job Profile Candidate should be BE/ B.Tech (EnTC/ Electrical) with good communication skills (written and verbal)

Roles & Responsibilities-

Understanding the software products into Access Control. Troubleshooting, defect resolution, client support and communication for technical requirements. Understand new requirements, enhancement in the software product.

Demonstration, end user training, online and offline support to the client. Willingness to travel to work at client site whenever required.

Specialization IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration
Experience 0 – 1 yrs
Location Pune
QualificationQualification B.E./B.Tech
Key Skills Onsite Support, Technical Support, Troubleshooting, End User Training, Client Support
Company Profile We developed the core competency in software solutions consisting of client server architecture as well as web based systems. Later, we expanded our capabilities to integrate machines in our systems like Biometric Devices, Smart Card Readers, Security Cameras, Sensors, PLC, Mobile Devices, Access Controllers etc.
Address K 301 302, 1st floor, Megacentre, Pune Solapur Road, Hadapsar, Pune
Email Address hr@csplsoftware.com
Contact Number Not Provided
Posting Date 2/21/2021

Fresher Mphasis Limited is looking for Technical Support (Voice Process)

Written by  on February 18, 2021
Job Profile We, at Mphasis Limited are hiring for an International Technical Support Associate (Voice Process).

Job Responsibilities:

Respond to customer queries via inbound calls within defined SLAs. Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines. Update users about request status and close request when users are satisfied with solutions.

Level 1 troubleshooting mainly related to desktop/ OS, Active directory, DNS, DHCP, O365, Exchange related, End devices, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase. Remote desktop troubleshooting. Escalate complex incidents/ requests to upstream technical groups.

Required Skills:

Educational Qualification- Any Graduate
Experience- 0 to 1 year of Technical Support Voice Experience/ Telecom
Good Communication written & Verbal skills.
Passport is Mandatory

Shifts- 24*7.
2 Rotational weekly offs.
9 Hours Login ( With 1 Hour Break ).
Ability and willingness to learn.

Should be willing to take up challenges and go extra mile to perform work responsibilities.
Must have great interpersonal skills and ability to perform under pressure.
Courteous with strong customer service orientation.

To Schedule your interview drop your Resumes to the below mentioned mail ID

Email: Tausif.sayyed@mphasis.com
Contact No : 8999681344

Specialization Operations/Customer Service, Technical Support, Customer Service (Voice)
Experience 0 – 1 yrs
Location Pune
QualificationQualification B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others
Key Skills Technical Support, Desktop/ OS, Active directory ,DNS,DHCP, O365
Company Profile Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).

Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endearing to our clients.

Address Not Provided
Email Address tausif.sayyed@mphasis.com
Contact Number 8999681344
Posting Date 2/18/2021